Terms & Conditions

These Terms and Conditions govern your access to and use of the Platform operated by Payelu. By using the Platform, you enter into a binding agreement with Payelu, and you are required to comply fully with these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not register for or use the Platform or its services.

Accessing or using the Payelu website automatically signifies your acknowledgment, understanding, and unconditional acceptance of these Terms and Conditions. To ensure clarity, Users are encouraged to carefully review this document, as well as any notices, instructions, or warnings communicated during their use of the website https://payelu.com/ ("Website"), including all pages, applications, or components hosted by Payelu.

For the purposes of these Terms and Conditions, "User" refers to any individual or legal entity accessing the Payelu website or services.

Before registering on the Payelu Platform or using its services, Users are required to thoroughly review and agree to these terms. Once registered, these Terms and Conditions, along with any applicable agreements, will govern the relationship between the User and Payelu.

By utilizing the services offered by Payelu, you confirm that you are voluntarily and electronically entering into a legal agreement under the terms specified in this document. You also affirm that you have been provided with clear, understandable, and comprehensive information regarding these Terms and Conditions.

To consent to this contract, Users must:

• Have the legal capacity to enter into a binding agreement or conduct legal acts in their own name and on their own behalf.
• Have read and accepted these Terms and Conditions.
• Comply with any other applicable requirements set forth herein.

1. PAYELU

• Name: Payelu
• Website: https://payelu.com/
• Email: compliance@payelu.com

2. The Service

Payelu specializes in developing and integrating technological payment solutions tailored to the needs of various businesses. Its primary objective is to provide Clients with efficient payment acceptance tools to optimize their operations, as described in this document.

Payelu offers its Clients—businesses operating online platforms or services (hereinafter, "Client(s)")—a variety of payment methods. These methods enable Users to conveniently recharge or pay for the Clients' products or services using electronic transfers, cash collection, or digital wallets.

Payelu does not participate in or influence the agreements or terms established between Users and Clients, including the cause, object, or conditions of those agreements.

It is expressly established that Payelu provides services exclusively to its Clients as a facilitator for payment collection and disbursement. There is no contractual or service relationship between Payelu and the User. Users access Payelu's technological platform via the Client's website or applications solely for the purpose of making payments or recharges to the Client's platform or service, in accordance with the terms and conditions outlined in this document.

Therefore, any claim related to the use of the Client's platform or services, including payments made through Payelu's platform, as well as any dispute arising from the agreement between the User and the Client, must be addressed and resolved solely and directly between those parties. Payelu will not participate in or mediate any disputes.

3. Client Registration

Clients can access their accounts on the Platform through the Website, using the username and password credentials provided by the Technical Team upon requesting Payelu services.

If the Client is a legal entity, access to the account must be performed by an authorized representative who agrees to these Terms and Conditions on behalf of the institution, organization, or company.

As part of the registration process, the Client is required to provide company and personal information across all requested fields and submit any required documentation. This information will be used and protected in accordance with the Privacy Policy available on the Platform, which the Client agrees to upon using the Platform.

The Client acknowledges and agrees that failure to provide the requested documents and information, or submission of invalid, inaccurate, or false data at the time of registration, will result in an inability to access or use the services of Payelu.

Payelu reserves the right to temporarily or permanently suspend a Client whose information cannot be verified or is found to be false. In such cases, the Client's access to the Platform and services may be revoked. Additionally, if the Client does not agree with these Terms and Conditions, they must refrain from using the Platform.

The Platform is intended for the personal, private, and exclusive use of the Client. Access and use by unauthorized individuals are strictly prohibited.

The registration account provided to the Client by Payelu may not, under any circumstances, be copied, modified, published, reproduced, or used for commercial purposes without prior authorization.

The Client agrees to use the Platform responsibly and in compliance with applicable Panamanian legislation, these Terms and Conditions, ethical standards, good practices, and public order. Specifically, the Client must refrain from:

• Unauthorized Use: Making unauthorized or fraudulent use of the Platform.
• Accessing Restricted Areas: Accessing or attempting to access restricted sections of the Platform without proper authorization.
• Illegal Activities: Using the Platform for unlawful, illegal, or harmful purposes, including those contrary to these Terms and Conditions, good faith, or public order, or for activities that harm the rights and interests of third parties.
• System Interference: Damaging, disabling, overloading, or impeding the normal operation of the Platform.
• Harmful Software: Introducing or disseminating computer viruses, malware, or any other logical or physical systems that could harm the Platform, Payelu systems, suppliers, or third parties.
• Data Manipulation: Attempting to access, use, or manipulate data belonging to Payelu, its suppliers, or other clients.
• Unauthorized Reproduction: Reproducing, copying, distributing, publicly communicating, transforming, or modifying the Platform's content without proper authorization.
• Unauthorized Content Access: Attempting to obtain or access Platform content through unauthorized means or methods other than those made available for client use.

Rights of Payelu

Payelu reserves the right to restrict access to its Platform at its discretion. If a Client fails to comply with the appropriate and lawful use of the Platform as outlined above, Payelu may temporarily or permanently suspend the Client's account without any entitlement to compensation.

Intellectual Property and Legal Action

Any unauthorized intrusion, attempt, or activity that violates intellectual property laws or contravenes these Terms and Conditions will result in immediate suspension and potential legal action. Offenders will be held liable for any damages incurred, in accordance with applicable Panamanian regulations.

The Client may only access the Platform through authorized means. It is the Client's responsibility to ensure that the device used to access their account is equipped with a compatible operating system required for the Platform's operation. Payelu shall not be held liable if the Client's device is incompatible with the Platform, resulting in an inability to access the account or any associated damages.

Additionally, Payelu is not responsible for any improper or malicious use of the Platform by the Client and/or third parties, nor for damages that may arise from such misuse. The Client explicitly releases Payelu from any liability in this regard.

4. Password Recovery

The Client is solely responsible for safeguarding their passwords to access the Platform and is liable for any damages arising from misuse, unauthorized sharing, disclosure, theft, or loss of the password.

If a password is forgotten or if there is any other circumstance that creates a risk of unauthorized access to the Client's profile on the Platform, the Client must immediately notify Payelu by email at compliance@payelu.com, so that the necessary measures, such as blocking and replacing the password, can be taken.

To regain account access, the Client must send a request to compliance@payelu.com.

5. Website Usage

5.1 Copyright

Payelu is the sole owner of the Website, and Users and Clients are authorized to browse, review, and use the material provided on the Website exclusively for personal use. The contents of the Website—including but not limited to text, graphics, images, logos, color schemes, styles, icons, software, products, services, trademarks, trade names, and all other elements related to the brand, processes, and solutions—are the exclusive property of Payelu.

Payelu owns and retains all intellectual and industrial property rights related to the content and elements of the Platform, including but not limited to trademarks, logos, trade names, text, images, graphics, designs, sounds, databases, software, flowcharts, presentations, audio, and video. These rights are protected under Panamanian intellectual property laws and other applicable regulations.

Users acknowledge and agree that these intellectual and industrial property rights exclusively belong to Payelu. As such, they may not reproduce, copy, paste, link, transmit, distribute, or manipulate any content or elements of the Platform for any purpose without prior written authorization. All materials must maintain their original copyright markings and intellectual property indicators intact. Any unauthorized copying or reproduction of the Platform or its components is strictly prohibited, and violators will face all legal and financial consequences under Panamanian law.

5.2 User Responsibilities

Clients who accept these Terms and Conditions affirm that they use Payelu services exclusively to fulfill their own business needs and objectives related to their end users. Clients further acknowledge that they do not contract Payelu services for third-party use unless they can demonstrate full authorization to bind or represent those third parties.

By using the Platform, Users agree that all transactions conducted are for lawful and legitimate purposes. Users understand and accept that payment transactions processed through the Platform may be exposed to the public domain depending on the platform's configuration.

Additionally, Users acknowledge that such transactions may be subject to review or request by regulatory or public authorities. Users bear full responsibility for ensuring that no information shared through the Platform violates any applicable national or international laws.

5.3 Unauthorized Uses

The Platform and services of Payelu may not be used for any of the following purposes:

• Engaging in fraudulent, illegal, or unauthorized activities.
• Misusing the Platform to violate intellectual property rights, privacy rights, or any other protected rights of individuals or entities.
• Operating in a manner that breaches Panamanian laws governing payment services or financial activities.
• Facilitating transactions that involve prohibited goods, services, or activities as outlined by regulatory authorities.

Payelu prohibits the use of its Platform for any activity that violates Panamanian laws or infringes on the rights of third parties. The following activities, though not exhaustive, are strictly prohibited:

• Unauthorized Modifications: Deleting, editing, or altering any material on the Platform without prior authorization, or attempting to breach security measures or related protections.
• Interference and Reverse Engineering: Using bots, software, or other tools to interfere with the Platform's functionality, or employing reverse engineering or similar methods to access proprietary information of Payelu.
• Malware and Harmful Tools: Deploying viruses, malware, spyware, or any other harmful tools to compromise the integrity of the Platform.
• Website Alteration: Modifying or attempting to modify the Website's appearance or functionality, or taking actions aimed at altering its operation.
• False Information: Providing false, inaccurate, incomplete, or misleading information on the Platform.

If the Platform is used for purposes other than those it was intended for, the Client agrees to indemnify and hold Payelu harmless from any liability, damages, or losses incurred by other Users, Clients, or third parties.

Payelu reserves the right to exclude any Client from the Platform for improper use or violation of these Terms and Conditions. Furthermore, Payelu may pursue appropriate legal actions in cases of non-compliance.

Links to Third-Party Websites

The Platform may include links to third-party websites provided solely for the convenience of Users. The Client acknowledges that Payelu does not own or control these external websites and assumes no responsibility for their content. Accessing such links is at the User's own risk and is subject to the terms and policies of those websites. By using these links, the Client agrees to hold Payelu completely harmless from any claims or liabilities arising from such access.

6. Fees, Payments, and Taxes

6.1 Transaction Fees

The Client understands and agrees that transactions, payments, and recharges processed through the Platform by their users may include applicable fees, commissions, and taxes. These charges will be deducted directly from the payment method chosen by the User. Users explicitly acknowledge that the total amount of their transaction or recharge may include such deductions or surcharges, which are determined by the Client's policies and any agreements established with the User.

If the Client has activated recurring payment features on the Platform, they authorize Payelu to process these charges automatically as per the agreed terms.

6.2 Tax Responsibilities

Transactions processed on the Platform are subject to the following conditions:

• Tax Compliance: If the User is a tax resident of Panama, invoicing for services will be based on the tax information provided by the User.
• Individual Tax Liabilities: Each party is independently responsible for any taxes or duties applicable to them in accordance with Panamanian tax laws and regulations.

6.3 Payment Method Management

Users must ensure their selected payment methods are valid and up-to-date. If a payment cannot be processed due to issues such as an expired card, insufficient funds, or other errors, the User remains liable for any outstanding amounts. These unpaid charges will remain enforceable until settled.

7. Service Quality and Availability

7.1 Service Commitment

Payelu will make reasonable efforts to provide reliable and high-quality services. In the event of a service interruption or platform failure that impacts availability, Payelu will promptly inform the Client and offer options to restore or maintain access to the services.

7.2 Service Limitations

Despite best efforts, Payelu cannot guarantee uninterrupted availability or continuous operation of the Platform. Clients acknowledge and accept that the services provided by Payelu are delivered "as is," without any explicit or implied guarantees regarding performance, suitability, or uninterrupted service. This includes potential interruptions caused by technical failures or other unforeseen circumstances.

Payelu provides its services on an "as is" basis and does not guarantee uninterrupted availability or operation of the Platform at all times. Consequently, Payelu shall not be held responsible for:

• Platform Accessibility: Any lack of access or unavailability of the Platform.
• Operational Interruptions: Interruptions, delays, or errors in the operation of the Platform caused by technical issues such as server downtime, internet disruptions, data center malfunctions, system overloads, or other electronic system failures.
• Third-Party Interference: Damages caused by unauthorized third-party interference or actions beyond the control of Payelu.

Payelu does not warrant the absence of viruses or other harmful elements on the Platform that may have been introduced by unauthorized third parties. Such elements could potentially cause damage to the Client's physical or logical systems, electronic documents, or files. Accordingly, Payelu disclaims liability for any damages arising from:

• The presence of viruses or malicious elements;
• Any resulting alteration to the Client's systems, files, or data.

While Payelu implements robust security measures to protect the Platform from unauthorized access or cyberattacks, it cannot guarantee that unauthorized third parties will not obtain information about the conditions, characteristics, or circumstances under which the Client accesses the Platform. Payelu disclaims any liability for damages resulting from such unauthorized access.

8. Processing of Personal Data

By agreeing to these Terms and Conditions, Users grant Payelu the authorization to process their personal data submitted through the Platform, as well as any data provided or collected in the future. The collection and use of personal data will adhere to the purposes and terms outlined in the company's Personal Data Processing Policy, which can be accessed here.

Payelu operates in compliance with Panamanian regulations on data protection and ensures the security and confidentiality of all personal information processed through the Platform.

9. Limitation of Liability

Payelu shall not be held responsible for any actions, errors, or omissions by third parties or other Users. This includes, but is not limited to, services or products advertised on the Website, or any failure by third parties to deliver on commitments related to services or products made available through the Platform.

In addition, Payelu disclaims liability, whether direct or indirect, joint or several, for the following circumstances, among others:

9.1 Actions by Third Parties

Actions performed by other Users or unauthorized third parties using a Client's account or credentials, regardless of how the third party gained access to this information.

9.2 Acts of God or Force Majeure

Any damages or losses resulting from events outside the reasonable control of Payelu, such as natural disasters, governmental actions, or other acts of God or force majeure.

9.3 Harmful Software

Damages caused by malicious programs, including but not limited to viruses, malware, ransomware, or Trojan horses, that may affect the Platform.

9.4 Service Interruptions

Losses or damages resulting from delays, interruptions, or the inability to use the Platform or services provided by Payelu under these Terms and Conditions.

9.5 Data Loss or Misuse

Loss, mismanagement, or improper use of information transmitted through the Platform.

9.6 Access Issues

Errors, delays, or inconveniences in accessing the Website or Platform due to issues with internet connectivity or other unforeseen circumstances beyond the control of Payelu.

9.7 Third-Party Information Accuracy

The accuracy, completeness, or currency of any information on the Platform that is not generated directly by Payelu.

9.8 Client or User Violations

Damages or losses incurred by Users or Clients due to non-compliance with these Terms and Conditions.

Indemnification

Clients agree to indemnify and hold Payelu, including its affiliates, subsidiaries, and representatives, harmless from any claims, damages, or liabilities arising from:

• Violations of these Terms and Conditions;
• Misuse of the Platform or related services;
• Any third-party claims resulting from the Client's actions or omissions.

This limitation of liability and indemnification complies with Panamanian legal standards for payment service providers, ensuring that Payelu operates within the framework of applicable laws and regulations.

Clients agree to indemnify and hold Payelu, including its directors, partners, employees, attorneys, and agents, harmless from any claims, damages, or liabilities arising from:

• Breach of Terms: The Client's violation of any provision outlined in these Terms and Conditions or applicable laws and regulations.
• Third-Party Rights: Any infringement or violation of third-party rights by the Client.
• Misuse of the Platform: The Client's failure to comply with the permitted use of the Platform.

Payelu shall only be held liable for damages incurred by Clients in cases of intentional misconduct or gross negligence directly attributable to Payelu in connection with the Website or the services provided.

Furthermore, under no circumstances shall Payelu be held liable to Clients under consumer protection laws beyond what is explicitly required by applicable Panamanian laws and regulations.

10. Platform Malfunctions

Payelu shall not be held responsible for any damage or loss caused by malfunctions of its Platform, including issues arising from server errors, blockchain system failures, internet service interruptions, or limited service availability. Additionally, Payelu disclaims liability for any viruses or malware that may infect a Client's equipment as a result of accessing or using the Platform, or due to the transfer of data, files, images, text, or audio from the Platform.

Clients acknowledge that they cannot claim liability or demand compensation for loss of profits resulting from technical difficulties or failures in internet systems. Payelu does not guarantee uninterrupted or continuous access to its Platform. The Platform or Website may occasionally be unavailable due to technical issues, internet disruptions, or other circumstances beyond the control of Payelu.

By accepting these Terms and Conditions, the Client agrees to hold Payelu harmless from any claims or damages related to the situations outlined in this clause.

11. Links to Other Websites and Use of Cookies

Users authorize Payelu to utilize cookies and similar technologies on the Platform and in emails sent to Users. These tools are used to authenticate user sessions and track usage data.

Cookies and similar technologies are utilized by Payelu to track user activities on the Platform, enhance its functionality, and improve the services offered. Users may choose to configure their browsers to disable or delete cookies; however, doing so may limit access to certain features of the Platform.

12. Intellectual Property

The Platform, services, solutions, designs, graphics, text, images, source code, object code, usage models, and other content accessible to Users are the exclusive property of Payelu and are protected under intellectual and industrial property laws.

Additionally, all distinctive elements, including trademarks, trade names, logos, and related components, belong exclusively to Payelu. Users do not have any rights to use these trademarks without prior authorization.

By accessing and using the Platform and its applications, Users acknowledge and agree that no transfer of intellectual property rights or copyrights is implied. The usage rights granted to Users are strictly limited to the provision of services by Payelu.

Users are expressly prohibited from commercially exploiting, directly or indirectly, any part of the content on the Platform or Website. This includes, but is not limited to, modifying, copying, distributing, transmitting, displaying, exhibiting, advertising, selling, licensing, or creating derivative works from the content without prior written authorization from Payelu.

Furthermore, Users and third parties are not permitted to extract or use parts of the content owned by Payelu without prior express written consent. Any unauthorized use or extraction will result in the obligation to indemnify Payelu or the affected party for any damages caused.

Payelu explicitly reserves the right to pursue all civil and criminal actions available under Panamanian law in response to any breach of this clause.

13. Modifications to Terms and Conditions

Users are advised to periodically review the Terms and Conditions to stay informed about the latest version, as they may be updated or modified unilaterally at any time.

Payelu may amend these Terms and Conditions, and any new provisions will take effect once Users are informed of the changes, either through publication on the Platform or via email to the User's registered address.

By continuing to access or use the Platform after any modifications, Users are deemed to have accepted the updated Terms and Conditions in full. Furthermore, Payelu reserves the right to suspend, interrupt, or permanently cease the operation of the Platform at any time without prior notice.

14. Notifications

Users acknowledge that Payelu may send notifications regarding the scope, limitations, and responsibilities of the services it provides to the contact details registered by the User, including email, phone, or other communication methods.

It is the responsibility of Users to ensure their contact information is accurate and up to date. Payelu is not liable for any missed communications or information resulting from incorrect or outdated contact details provided by the User.

15. Applicable Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Panama. Any legal proceedings arising from or related to this agreement shall be settled in the courts of Panama City. The User expressly waives any other jurisdiction that may apply due to their current or future address or for any other reason and declares their domicile as being in Panama for the purposes of this document.

16. Assignment

Users may not transfer or assign their rights and obligations under these Terms and Conditions without prior written consent from Payelu. However, Payelu may assign these Terms and Conditions, without requiring prior consent from the Client, to any entity within its group of related companies worldwide or to any person or entity that succeeds it in its business operations for any reason.

17. Support

Users can contact the support team of Payelu by sending an email to compliance@payelu.com for assistance or inquiries.

18. Severability

If any provision of these Terms and Conditions is declared null or invalid, it will be considered ineffective or unwritten. However, the nullity or invalidity of a specific provision will not affect the validity or enforceability of the remaining provisions in these or future Terms and Conditions.